Country-WIde is committed to the health and safety of our customers and is taking steps to miniminze interruptions as we respond to concerns about the spread of COVID-19 Coronavirus. We continue to serve our customers in multiple ways during this time:.

We are actively working with your neighborhood brokers to assist you. Broker offices are open. You can also contact your broker by phone or email.

  • You can go online to pay your insurance bill. You can also pay this bill by telephone or mail.
  • Contact us by phone. You can make a payment, report a claim, or ask a question. Our customer service representatives are available.
  • We ask for your patience under these circumstances.

  • Coronavirus Update:

  • Please check the DFS's website at https://www.dfs.ny.gov/consumers/coronavirus for updates.
  • A copy of the Executive Order and regulations can be found at https://www.governor.ny.gov/news/no-20213-continuing-temporary-suspension-and-modification-laws-relating-disaster-emergency and https://www.dfs.ny.gov/system/files/documents/2020/03/re_consolidated_amend_pt_405_27a_27c_new_216_text.pdf
  • On April 7, 2020, Governor Cuomo issued Executive Order 202.14, which extended previously issued Executive Orders (including Executive Order 202.13) until May 7, 2020. Specifically, Executive Order 202.14 states, " I, Andrew M. Cuomo, Governor of the State of New York, by virtue of the authority vested in me by Section 29-a of Article 2-B of the Executive Law, do hereby continue the suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order to 202, for thirty days until May 7, 2020." Executive Order 202.14 goes on to state exceptions to the extension, but Executive Order 202.13 as it pertains to cancellations, non-renewals, and conditional renewals was not listed among the exceptions. Consequently, the Executive Order and Emergency Regulation on cancellations, non-renewals, and conditional renewals has been extended until May 7, 2020.
  • The Governor has issued a new Executive Order 202.28 on May 7, 2020, which extends a multitude of provisions that were put in place by previous orders. All property and casualty provisions in Executive Order 202.13, which were further extended in Executive Order 202.14 until May 7, have now been extended until June 6.
  • The Governor recently issued Executive Order No. 202.35, which includes an extension of Executive Order No 202.13. The expiration date is now June 28 for Executive Order 202.13 and the subsequent emergency regulation that provides for a moratorium on cancellations, nonrenewals, conditional renewals and premium deferrals for policyholders who demonstrate a financial hardship.
  • The NYS Department of Insurance (DFS) has promulgated a new emergency regulation regarding the moratorium on cancellations, non-renewals, and conditional renewals, as a result of financial hardship due to COVID-19. This new regulation eliminates the notice provision to policyholders and agents and clarifies that a policyholder is only entitled to one grace period. The regulation is scheduled to expire on July 6, 2020 which is also the expiration date of Executive Order 202.38. upon which the moratorium is predicated. As a reminder, Executive Order 202.13 contains the original language of the moratorium.

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    Special Message to Policyholders