Country-WIde is committed to the health and safety of our customers and is taking steps to miniminze interruptions as we respond to concerns about the spread of COVID-19 Coronavirus. We continue to serve our customers in multiple ways during this time:.

We are actively working with your neighborhood brokers to assist you. Broker offices are open. You can also contact your broker by phone or email.

  • You can go online to pay your insurance bill. You can also pay this bill by telephone or mail.
  • Contact us by phone. You can make a payment, report a claim, or ask a question. Our customer service representatives are available.
  • We ask for your patience under these circumstances.

  • Coronavirus Update:

  • Please check the DFS's website at https://www.dfs.ny.gov/consumers/coronavirus for updates.
  • A copy of the Executive Order and regulations can be found at https://www.governor.ny.gov/news/no-20213-continuing-temporary-suspension-and-modification-laws-relating-disaster-emergency and https://www.dfs.ny.gov/system/files/documents/2020/03/re_consolidated_amend_pt_405_27a_27c_new_216_text.pdf
  • On April 7, 2020, Governor Cuomo issued Executive Order 202.14, which extended previously issued Executive Orders (including Executive Order 202.13) until May 7, 2020. Specifically, Executive Order 202.14 states, " I, Andrew M. Cuomo, Governor of the State of New York, by virtue of the authority vested in me by Section 29-a of Article 2-B of the Executive Law, do hereby continue the suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order to 202, for thirty days until May 7, 2020." Executive Order 202.14 goes on to state exceptions to the extension, but Executive Order 202.13 as it pertains to cancellations, non-renewals, and conditional renewals was not listed among the exceptions. Consequently, the Executive Order and Emergency Regulation on cancellations, non-renewals, and conditional renewals has been extended until May 7, 2020.
  • The Governor has issued a new Executive Order 202.28 on May 7, 2020, which extends a multitude of provisions that were put in place by previous orders. All property and casualty provisions in Executive Order 202.13, which were further extended in Executive Order 202.14 until May 7, have now been extended until June 6.

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    Special Message to Policyholders