A Special Message from Country-Wide Chairman

and CEO Michael D. Jaffe

Dear Valued Customer,

As we all handle a variety of harsh realities and lifestyle changes emanating from the coronavirus pandemic, we want you to know that Country-Wide continues to be here for you. l. As a downstate New York automobile insurance company for well over 50 years in your marketplace, we understand exactly what each of you are experiencing right now. However, as New Yorkers, we are also very resilient.

Country-Wide has been vigilantly monitoring the progression of COVID-19 every day since the health crisis began, and we remain focused on the safety and well-being of our policyholders, employees and your brokers. We are very aware of its impact across our local communities. I want to assure you that Country-Wide remains dedicated to actively serving its policyholders at the highest service level possible without interruption. Thus, our internal departments are fully functional and operating as normal, both on-site and offsite, in order to provide you with complete and uninterrupted service. We can help you with your payments, policy endorsements and renewals.

New York's Governor has recognized that insurance companies are engaged in the conduct of essential business, and Country-Wide takes that enormous responsibility to heart. It now appears that the worst of the crisis is finally getting behind us and small steps are being taken across the country for a gradual return from a life that is characterized by "sheltering in place." We, in New York City and its surrounding communities, are at the epicenter of it all, and will have to get back to the "new normal" more slowly and cautiously than other locales. Nevertheless, we look forward to the time when each of us will be able to return to a more familiar daily lifestyle, which includes the increased use and operation of our motor vehicles for our daily activities.

We applaud all of you who have contributed to the wellbeing of New Yorkers in this extraordinary circumstances, and we particularly express our deep admiration for all of our health care workers who have tirelessly devoted their days and nights to victims of COVID-19. Our heart goes out to those who perished from this wretched virus, and we express our deepest condolences to their loved ones. As New Yorkers, we will always remember what has happened these past few months with deep and abiding emotions. Going forward, we must all act as a loving and united family to make a big comeback and bring joy to each other in the days and years ahead.

As this time approaches, always remember that your Country-Wide family is just a phone call away to help you with any issue you may have relating to your insurance policy. Both our staff and your broker, who is a consummate professional insurance advisor, are at your side whenever we are needed.

Thank you for continuing to place your trust in us. Please stay safe and healthy.


Michael D. Jaffe